In this chapter, find out how to uninstall node-locked and floating licenses.
Uninstall a license
Below, find how to uninstall your license based on the type you installed previously:
Node-locked license
To uninstall a node-locked license, follow these instructions:-
Start Ranorex Studio as an administrator.
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Go to Help > Licensing…. The license configuration dialog opens.
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Click Uninstall license.
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Click Yes.
Ranorex Studio automatically removes the license from the Ranorex License Authentication Server and the configuration dialog.
Uninstall a floating license
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On your server, start Ranorex License Manager.
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In the context menu of the license(s) you want to uninstall, click Uninstall license(s).
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Click Yes.
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The license is deleted from the License Manager.
Note: If you encounter an issue when connecting to Ranorex License Authentication Server, find more information in the Troubleshooting section.
Transfer a license
In this chapter, you’ll find out how to transfer node-locked and floating licenses. Transferring a license means uninstalling a license on one machine and installing it on another.
Note: You must have administrator privileges on both the source and target machines to transfer licenses. You can only transfer licenses yourself if outside the lock period of a license (e.g. 90 days since last install for a floating license). While inside the lock period, you must contact our support team for a license transfer.
Transfer a node-locked license yourself
Make sure that you are outside the lock period of the license to transfer a node-locked license yourself.
1. Uninstall the license from the source machine
On the source machine, uninstall the license as described in Uninstall a license…
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- …under Uninstall a node-locked license if the source machine can connect to the Ranorex License Authentication Server.
- …under Troubleshooting if the source machine can’t connect to the Ranorex License Authentication Server.
2. Install the license on the target machine
On the target machine, install the license as described in Install a node-locked license…
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- …under Install with internet connection if the target machine can connect to the Ranorex License Authentication Server.
- …under Install without internet connection if the target machine can’t connect to the Ranorex License Authentication Server.
Transfer a floating license yourself
Make sure than more than 90 days have passed since you last installed the license to transfer a floating license yourself.
1. Uninstall the license from the source machine
On the source machine, uninstall the license as described in Uninstall a license…
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- …under Uninstall a node-locked license if the source machine can connect to the Ranorex License Authentication Server.
- …under Troubleshooting if the source machine can’t connect to the Ranorex License Authentication Server.
2. Install the license on the target machine
On the target machine, install the license as described in Install a node-locked license…
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…under Install with internet connection if the target machine can connect to the Ranorex License Authentication Server.
- …under Install without internet connection if the target machine can’t connect to the Ranorex License Authentication Server.
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Transfer within the lock period with help from support
You can only transfer licenses yourself if outside the lock period of a license. If you need to transfer a license within the lock period, you need to contact us with your license information. To do so, follow the workflow below.
When you try to transfer a license within the lock period, the following will happen:
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When you click Yes to confirm the license uninstall, an error message appears.
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Read the message, click Manual uninstall, and follow the instructions in the next dialog:
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On a machine with an internet connection, open the support query form and apply for a support ticket with your personal support key. Request a manual license transfer and provide the information in the dialog window.
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The license information is shown in the dialog and has been copied to the clipboard for you. Simply paste it into the support query form, or attach a screenshot of the dialog window to it.
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Before you reuse the license, wait for the confirmation email that the license has been successfully uninstalled and deregistered on the Ranorex License Authentication Server.